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Butnow that Im days away from my next deposit, GoProgramWay2GoCard suddenly forgot my info. No. Called again today January 3rd they are saying it must have gotten lost in the mailI feel like I am being forced to pay15 to get a card. He rudely let me know that they do not do call backs. All I can say is this is disgusting how they steal the money from me but do not preform the service. I tapped and tapped on the field and it wouldnt select it. However, the problem that I do have is with customer service. I called to speak with someone and was informed there is nothing they can do. I check my app and says my account is disabled!!! When the card is sent in the mail, what does the envelope look like? There was no fraudulent activity on my card and I did not get an explanation on why it got locked and finally, at the end of this phone call, he said thank you for using Way2Go and I was in the middle of asking if I could use my card AND HE HUNG UP ON ME. This company is a joke. I give them zero stars! I transferred money to main bank account as its the account where bills come out. I have been on hold for 5 HOURS for customer service! It keeps getting error messages so I cant set up with GoProgramWay2GoCard and if you call for balance they charge a fee. Go Program Way2Go Card does not seem very safe to us. I want them to feel so blessed when they walk away from me that they will come back again and again! To apply for the right Comerica Credit Card for you, please contact your local Comerica banking center or the number below to speak with a person. Having the exact balance at the moment when I am about to pay a bill or make a purchase is great. I thought the fees were crazy but at this point I didn't care. Then when you get a replacement card they make you pay for it ! Widely accepted make purchases anywhere debit cards are accepted (in stores, restaurants, online, over the phone, etc. LIKE THATS GONNA HELP. Way2Go Card No. Adult & Children's Services collapsed link, Safety & Injury Prevention collapsed link, Emergency Relief: Home, Utilities & Burial, Adult Behavioral Health & Developmental Disability, https://dev.michigan.local/som/json?sc_device=json. If they do not return the direct deposit form, they will automatically receive the Way2Go Prepaid Mastercard debit card. Transferring money from the card to a U.S. checking/savings account owned by the cardholder; and. Way2Go has the most ignorant representatives. When getting cash, does the cardholder have to go to a Comerica Bank ATM or Comerica Bank branch? (The number is also listed on the card carrier information that was sent with the card, and on the back of I was sitting waiting and watching for my money to appear. I called the number on the back of my card when I noticed, multiple, transactions that I did not recognize. What information or instructions come with the card? When I first got GoProgramWay2GoCard it would work OK, but half the time wouldnt log in.. either way they are scamming and BBB will be finding out. Latest News. They even charge you a fee when you call regardless of whether or not you speak to them. WebThe 24-hour Interactive Voice Response (IVR) System at 877-543-2660 will direct you to your Friend of the Court for: Investigating, modifying or enforcing a court order for custody, parenting time and support Registering Michigan orders in other states Providing alternative dispute resolution through mediation programs And I find going to goprogram.com and logging in an registering my car there has been way easier than the app I completely dismantled the app from my phone because that app did not work whatsoever now every time I want to log into my account I go to go program.com that's how I login to my account very easily and was able to register my card very easily good luck everyone. My card number was stolen in the beginning of October, filed a fraud report, sent the paperwork in, customer service cancelled my card.except they didntIve had over $2,000 stolen off my card that I thought was deactivated. A card was mailed 3 weeks ago. Faxed paperwork and weeks later received a letter that they found a conflict in the information I provided and rejected my claim. Very disappointed :(, Hello, I am very happy with GoProgramWay2GoCard itself. Called 7x days later to start my claim and asked me for a police report and to call the merchant to get me a refund!!! If you need any assistance after receiving your new Way2Go card, please call the Way2Go Customer Service center at 1-844-318-0740. HORRIBLE HORRIBLE HORRIBLE experience. Well hear this ConduentI'm about to put you in your place!!! This company should be fired immediately. I also didnt see a way to set up text alerts. This is supposed to be help for us and its a scam, These people are supposed to be helping us but they steal your money back quick. I now feel like i have been scammed and my dispute was never solved. The law allows some individuals to continue to receive support payments by check. Information on the Children's Foster Care program and becoming a Foster Parent. who owns olan mills copyright. !Not only am I not using my money from the card I am out over $300 .I call every day only for then to tell me "INE MORE DAY OR WE CAN CANCELED THE NEW CARD AND EXPEDITE ANOTHER CARD FOR $20 !!!!?????!!!! I am beyond dissatisfied with this customer service and if it werent for the fact that this is how I received my unemployment, I would NOT be using them. It has been a month and Way2go claims google never gave them the funds. Bank of America ( previous carrier ) was more helpful! They even will hang up and dont even have the fuckin nerve to call you back. It would be nice to have a text alert or someway to get an alert of when deposits are made though. Had been reasonably ok with using this card for my UI benefits. WebNew Customer Service phone numbers are available for use: Adoption Subsidy, Foster Care, Child Support and TANF payments:1-855-709-1079 Unemployment Insurance payments: 1-855-709-1077 Click here to start using GoProgram.com You can also access your account information with our free Go Program Way2Go Card mobile app! Called Way 2 Go after being directed by MDSU to gain my debit card, customer service was beyond piss poor. Comerica backs this card and they want nothing to do with it , no FDIC Protection , customer service lies , lies , lies , I am waiting over 2 months for documents from the fraud dept and still have not recieved them to defend myself and get my money back. That is unnecessary! Customer service is horrifyingthe app doesn't work. At that time, the representative shouldve told me HE HAD TO!! If you have questions about this letter, please visit www.misdu.com, or call 877-543-2660 and follow the instructions to speak to a Michigan State Disbursement Unit (MiSDU) customer service representative. Information on resources in your community and volunteer recruitment and training, and services provided at local DHS offices. This is my CHILDS MONEY!!! Cannot get a hold of customer service. They are beyond rude and unhelpful. I called last week to update my address while waiting on CS. Cardholder service representatives provide the following services at no charge: Receiving reports of cards lost/stolen/not received; Updating account information (address, phone number, etc.). If you cannot afford child care, payment assistance is available. Now Im out $1400, will be short on bills and wont have extra money to get things for my kids like winter clothes that are much needed. im in a bad place and just want my money back that was owed to me. These include individuals with a mental disability, physical disability or language or literacy barrier that results in a hardship for those individuals in accessing electronic payments; and individuals with both home and work addresses that are more than 30 miles from an automated teller machine (ATM) or their bank. I have worked in customer service my whole life. The app allows you to check your available balance, review up to 18 months of transaction history, confirm your last deposit, change your PIN, set up and manage deposit and balance alerts, manage notification preferences, activate a new card, and view ancillary service charge information. For general information about prepaid accounts, visit cfpb.gov/prepaid. ***update to add. This doesnt even deserve a star but fair warning you should just take the money right off the card and put it in your bank account because it doesnt allow money transfers nor direct deposits even though this wasnt the case like a month ago. I was clearly not me and not my purchases. Cardholders will not be responsible for any fraudulent activity that occurs on their card, provided they report the card missing in a timely manner, and have not shared their card or PIN with anyone. I wont try again. So I called back a 2nd time, again on hold for almost an hour and half. I even went through an investigation and they claim they couldnt find anything wrong , even after I told them it wasnt me in those states !!! The nightmares started when I began using their transfer feature to my personal bank account. Call 1-877-543-2660 to speak with an MiSDU customer service representative if you have questions about completing the form. This provides parents and custodians with a safe, convenient and secure method to receive their payments, and the Michigan State Disbursement Unit (MiSDU) with a more efficient way to send funds. So I keep getting a issue when I try to set up an account. Until these last couple days, I was trying to check my balance & the app was telling me that my card was DISABLED!!! Please!!!!! The web Browser you are currently using is unsupported, and some features of this site may not work as intended. WTF is the problem, Just gotta wait nothing else to do.Hope it comes soon my bills are getting impatient want their money. I had to speak to several representatives and when I was finally transferred to a supervisor, she was extremely rude, and informed me that since I'm getting a deposit soon it shouldn't be a problem to pay the $4.00 fee for a new card. You can now contact Go Program Way2Go Card customer service directly via Email using AppContacter.com, Works with all Go Program Way2Go Card eligible MasterCard programs. What does electronic payment of child support mean? To Me That Was Very Rude And I Hope Our Conversation That Is Supposed To Be Recored Is Reviewed Because I Was Understanding, I Work In The Medical Field We Deal With A Lot Of Bad Attitudes But That Wasn't Me, And She Offended Me During This Conversation. Sorry but we are not able to help you, good bye. The number is 1-855-709-1079. Reading: way2go card michigan customer service number. Please give me a good phone number that I did n't care can do they couldnt prove it easier! And put it somewhere else have you call for balance they charge a fee when you the... Up with GoProgramWay2GoCard itself me but do not do call backs a letter that they do n't know to. ( fees may apply ) for questions about their card.. Go Program Way2Go card to a U.S. account! Talking to someone it unemployment insurance or some kind of a scam? they told me he to... Nothing to troubleshoot & fix my problem 21 days away and couldnt activate it because it was easier waiting. 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