";s:4:"text";s:28538:"Please ensure that any instructions provided at safety briefings prior to and during an excursion are adhered to. WebAn AI chatbot is any app that users interact with in a conversational way, using text, graphics, or speech. Can I add any extra bags or sports luggage? We've have found a couple of suppliers who can help you get what you need - visit our Covid testing page for more information. Just as is the case at home, if you test positive for Covid-19 on holiday,you will be required to follow local health authority rules. You can either put your credit towards booking any holiday available on the easyJet holidays website, or towards the balance of an existing booking the choice is yours. Pleaseget in touchwith our team who can advise on whats possible for your holiday. What will the check-in and check-out times for my hotel be? Key Features Visual builder Build chatbots with ease using a drag-and-drop interface. Your hotel reception can confirm the times to you when you arrive. Is there anything I need to be aware of? When free child places sell out, the current child price will apply. I booked my holidayon or later than 1st November 2022. Where can I find the latest travel advice? Your easyJet holidays credit is typically valid for 12 months from date of issue, though your departure date can be beyond this so you can book any holiday currently on sale on the easyJet holidays website. Offers will require a minimum stay and apply to a particular day/days of the week. Youll be able to see the amount of credit you have remaining and when it expires. easyJet holidays do not offer the option to book a hotel only deal. If a booking including this discount is changed/cancelled, the discount will no longer be valid on the new/amended booking. If you have any issues while youre away, were here for you 24/7 through our UK based On Holiday Support team. Offer only available by phone. Check-in and check-out times vary at each hotel, but you'll usually be able to check-in mid-afternoon on your arrival. Some of our transfer and hotel providers might also ask to see a copy of it when you check-in with them. Some seats on board the aircraft are restricted but we show you which ones when booking. To make a payment, simplylogin to your accountand view your booking. As a first option, well usually try to find you alternative flight or hotel arrangements, but this may not always be possible. Our transport providers are the local experts and will use their knowledge of the destination and airport experience to calculate your transfer pick up time to ensure your journey to the airport is stress free and that you arrive with enough time to drop off your bags and clear security. When at the airport, we may refer to your easyJet flight reference. If we havent contacted you to let you know your holiday cant go ahead, but youre looking to cancel your booking, find out more about your cancellation options as part of our Protection Promise here. Maximum one free child per room. If you're travelling today or already on an easyJet holiday, find out how to get in touch with our 24/7 On Holiday Support team here. Where customers are due refunds, weve been able to pay these, on average, in around 10 days from cancellation. We know how much kids love their Trunki, so they're able to take their Trunki as part of their cabin bag allowance. Find out the answers to the most commonly asked questions by selecting from the topics below. Air conditioning may be restricted to particular times of the day and to the hottest months of the summer. You can contact your hotel directly for further information. Currently, youre only able to book a holiday for up to 9 people on our website. In all cases, outdoor sports and facilities are subject to weather conditions. Infants in their own seat and children over 2 years old have the same cabin bag and hold luggage allowance as adults. I booked my holidaybefore 1st November 2022. If you have any problems during your stay youll be able to contact our On Holiday Support team24/7. Half board this includes two meals a day, normally breakfast and dinner. Were continuously reviewing our holidays with our partners, making sure all elements are able to go ahead as planned - including your flight and hotel reservations. You should follow, easyJet holidays customers can add their flight to the. Im travelling to Europe following the UK's withdrawal from the EU. On If youre looking to book your dream holiday, whether thats a city break to one of Europes old towns or an exotic beach getaway, there are three ways you can book. Booking Conditionsapply. Passengers of BA-owner IAG and rival EasyJet have yet to reclaim some 724m (643) in travel vouchers going back to the beginning of the pandemic. Full board this includes three meals a day, your breakfast, lunch and dinner. We created our industry leading easyJet holidays Protection Promise to give you the peace of mind that, from our Best Price Guarantee, to the flexibility to change plans, youre always protected with easyJet holidays. Some bars and restaurants may also not be free of charge. Theres no weight limit, but we do ask that youre able to lift and carry your bag yourself. Youll also find the contact details for our local transfer partner should you have any issues. Hotels may limit or restrict the service of alcohol according to local laws. Why has the price of the holiday increased during my booking journey? You can find it on the Help page, our Latest Travel Information page or Contact Us page. Where can I find information about how I can ensure my safety and wellbeing while Im away? All of the hotels we describe as adult only are chosen with adults in mind, and have a minimum age limit of either 16 or 18 years. Some of our hotels are situated on a hill side or have a lot of steps, and this may not always be obvious from our hotel descriptions and images. This is because hotels price their rooms as doubles, and they dont reduce the rates if they are occupied by a single person. If your group are booked across multiple bookings, we cant guarantee that we will be able to find the same alternative arrangements for all bookings. Remember to take a copy of your policy with you, especially the emergency assistance contact number. Magnificent natural beauty, unmatched weather and deep history awaits on a Trkiye holiday. If the deposit and/or balance is not paid by 28 days prior to the date of your departure, we reserve the right to cancel your booking. Restaurants: buffet self-service arrangements are popular in many hotels but meal services will vary by hotel and can depend on hotel occupancy. HubSpot Chatbot Builder: Most User-Friendly Chatbot Builder. Free Night Included- available on selected holidays where you see this message near the price. Prices are subject to change. If you're travelling today or already on an easyJet holiday, find out how to get in touch with our 24/7 On Holiday Support team. For information about when you'll be picked up by your return transfer, you can find out more here or in your 72 hours to go email. You can rest assured that if easyJet holidays cancels your holiday, youll receive a full refund back to the original payment method for your booking. Remember that a European Health Insurance Card (EHIC) or Global Health Insurance Card (GHIC) only entitles you to basic state medical care in participating countries; it does not cover you for repatriation. Offer applies to all easyJet holiday destinations from applicable UK airports, subject to availability. Alternatively, if you already have an easyJet holiday booking with an outstanding balance, login toyour accountusing the email you used to book and view your booking. If youd prefer to get some advice before booking, you can speak to our team, Were determined to do all we can to allow you to book with confidence - which is why weve created our industry leading, If youre looking to make substantial changes to your easyJet holiday (such as changing your destination or dates), youre covered by our industry leading easyJet holidays, Whatever you choose, it means youll be able to quickly and easily re-book a different holiday. The description for my hotel looks out of date? If you require special assistance for your holiday, we want you to be confident that your holiday is right for you. There's a section for you to insert your code under the 'Holiday Price Summary' section at the bottom of the page. Where alternative restaurants are advertised, a reservation is usually required and restrictions on the number of visits per stay may apply. Transfers are shared with other customers. Failure to do so could result in you being unable to go on holiday and cancellation charges will apply. An easyJet flight made a 360-degree turn to allow its passengers to watch an 'amazing display' of the northern lights as it flew over the northern tip of the UK. Cocktails, international drinks/brands, premium brands and fruit juices are not available unless stated. If a single person occupies a double room, theyll often be asked to pay extra (a single supplement). To use our site, we recommend using the latest versions of Chrome, Firefox, Safari or Edge. If youre looking to book a holiday for a number of people, wed strongly recommend you make one easyJet holiday booking rather than several individual bookings. The child age limit can vary by hotel. Will my hotel room have air conditioning and can I control it? Before taking out the insurance, make sure you check that the policy covers the activities and sports that you may participate in. You should continue to read, understand and act on UK Foreign, Commonwealth and Development Office advice regarding entry requirements for your destination and the steps you may need to take before you travel, which may change between you booking and travelling on your holiday. If one or more of your flights are cancelled before you go, we will do our very best to move you on to a suitable alternative flight. Prices are subject to change. No, your flight extras, such as choosing your seat or large cabin bags, do not count towards the minimum spend needed for your promo code. You can do this by: If youve been issued with a European Health Insurance Card (EHIC) before 1st January 2021, this will continue to be valid until the expiry date. The majority of all-inclusive hotels do have some exclusions and will not include certain activities or branded drinks in their offering. If you have an existing easyJet holiday, you canlogin to your accountand view your booking. WebOur easyJet Chatbot is now available on easyJet.com . It comes with an easy dashboard and a mobile app to answer all user inquires at any time from anywhere. If youre travelling with an infant who will be seated on your lap, only an additional baby changing bag is allowed for the infant (45x36x20cm) which must be placed under the seat in front of you. Please ensure that you have a valid comprehensive travel insurance policy at the time of booking. Well always try to let you know on our hotel details page if a hotel doesnt accept this type of group. If you are travelling from the UK on a flight that departs the previous night but arrives in your destination in the early hours of the morning, you will be able to check-in immediately. You may be required to wear long trousers whilst dining in certain hotel restaurants, with swimwear not being permitted. So if youve already cancelled your booking once, If you change your mind about your holiday, weve got you covered. As part of our industry leading easyJet holidays Protection Promise, if you cancel 60 days or more before departure, well return your deposit back to you as easyJet holidays credit and refund any further payments to your original method of payment for your booking - provided it's the first time you've cancelled. If youre a British passport holder, you wont need a visa for stays of up to three months. What can I do if I have dietary requirements? A chatbot can also eliminate long wait times for phone-based customer support, or even longer wait While there is normally a supplement for these rooms, the overall cost will usually be less than when a single person occupies a double room. On all easyJet holidays, a generous 23kg bag (hold luggage) is included for each person as standard. So, if you need to let us know about any mobility aids that you will be travelling with, or if you believe youll require an adapted vehicle, please get in touch with our team at the earliest opportunity. If your baggage is damaged, lost or delayed during a flight, you must advise a member of our ground crew at the arrival airport as soon as you become aware of the issue. If you would like to proceed, you canget in touchwith our team. It wasn't actually Live Chat, more so auto answer auto response (Easyjet Chatbot) even when you tried to ask a question it came back stating I don't understand. Eco-Certified means the hotel has obtained certification that meets the Global Sustainable Tourism Council (GSTC) standard. Can I add luggage for my children or infant? Will I be covered if I book excursions locally while Im on holiday? You can do all of this through your easyJet holidays account. Insects and animals: Ants, mosquitoes and cockroaches are common in hot countries. You'll find this on your confirmation email and other emails you've received from us. Once youve booked, if you think youve found the same holiday, including all the extras such as 23KG luggage, cheaper elsewhere that meets the criteria, send us the details on this page and well be in touch. This applies only to the first time you cancel your booking if you re-book and subsequently cancel again, your deposit will not be refunded or returned as account credit. They'll also be able to advise if you need to fill in any forms, provide proof of applicable vaccination(s) or a negative Covid-19 test, in order to enter your destination. If you cant yet see your flight reference, this will you mean youll need to wait until you check-in online from 30 days before your departure flight. Youre able to select your seats for a small fee on a range of flights when booking your holiday online, but on other flights this is only available when you check-in online from 30 days before your departure. If youre on one of our beach holidays, select the relevant link below for more information on your pick up time for your return transfer to the airport. Brands can easily integrate customer support chatbots to cater to simple concerns of prospective customers and pass on the complex issues to customer service agents. Many hotels will offer wireless networks although we cant guarantee an uninterrupted service or the strength of the signal. Subject to change without notice. I need special assistance for my transfer how can you help me? Here's a bit more information on what some of the more popular view types available on our website mean. Can I use the restaurants at my hotel whenever I like? 1. If youre travelling to Sharm el Sheikh (SSH) for 15 days or less, youll get a free entry permission stamp when you arrive. While all holidays include 23KG per person (excluding infants aged 0-2 years, unless they have their own seat), you don't have to take your full allowance - or any bags at all! Whats included in your holiday will often depend on the board basis you select see below for more information on whats included: Room only any meals at your hotel arent included in your package. You can create your personalized chatbot in minutes using their flow builder without writing a single line of code. Taxes might be payable per person or per room per night and theres often a reduction for children. Where can I book excursions, tours and activities for while Im on holiday? If youve already booked and we consider that a change to your holiday is important, well try and tell you about it before you go. The platform has a strong focus on conversational chatbots that, although not as easy to build, can give the user a more involved experience. We're on a mission to make a positive impact through travel. One easyJet flight from Iceland to the UK made a 360 turn over the North Sea to allow passengers on both sides of the aircraft to see the spectacle. If youd like to pay towards your holiday balance, login to your account and view your booking to get started. This information can change more often than you think so its worth checking in closer to your departure date too. But as part of our Protection Promise, weve made it possible for you to pay for your holiday in instalments with no fees, and in a timeframe that best suits you. Offer can be changed/withdrawn without notice. If you booked your easyJet holiday through a travel agent, please speak to them directly about any changes you wish to make to your booking. Be aware that standard insurance will not cover accidents from quad bikes and mopeds which could mean you will be required to pay any medical bills should you be injured. Transfers included: Applies to beach & lake holidays only. You should receive your holiday confirmation and booking reference by email shortly after booking - make sure to check your junk/spam folder if you can't see this in your inbox. If you have an easyJet holidays voucher that you want to put towards your holiday, or you want to apply a promo code, you can add this on our 'Holiday Extras' page when booking online. You can find out more using the below links: Paying for your holiday and using easyJet holidays credit. easyJet is a British low-cost airline group that operates domestic and international flights. If your flight has been delayed or cancelled or you were denied boarding, you might be entitled to compensation if the cause was easyJets responsibility. Chatbots are a one-off investment that assists firms by cutting down on staffing expenses. You can choose to pay the full value of your holiday when you get to the checkout page, or you can pay a deposit to secure your trip (provided youre more than 28 days from departure). I've got a holiday booked over Christmas or New Year - will the food service be different? Greet your customers and automatically filter spammy messages. If you have a transfer included as part of your holiday, you'll either receive an SMS from us around 24 hours before your flight home with your return transfer details or alternatively, our 72 hours to go e-mail will explain how you can find out about your departure pick up time yourself via an online portal. From our Best Price Guarantee to the flexibility to change plans, youre protected, and thats a promise. If this is available for your holiday, youll be offered the chance to do so on our pick your extras page of our booking journey. To get started and find out more -login to your accountusing the email address you used to book, view your holiday booking and follow the steps listed. City breaks from 149pp, prices are basedon thousands of selected holidaysfor 2 adults sharing. Issues while youre away, were here for you in their own seat and children over 2 years old the... Are restricted but we do ask that youre able to contact our on and... Includes two meals a day, your breakfast, lunch and dinner anything I special! Or the strength of the page like to pay these, on average in... A visa for stays of up to 9 people on our website mean the at! 9 people on our hotel details page if a hotel doesnt accept this type group! Can do all of this through your easyJet flight reference Night Included- available on our hotel page. 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